Revista Egitania Sciencia - Volume 20 | ARTICLE

Title: EUROPEAN QUALITY IN SOCIAL SERVICES: THEORETICAL APPROACH TO THE CERTIFICATION PROCESS

Author: Fátima David (sdavid@ipg.pt)*,Andreia Monteiro (andreiapmonteiro@hotmail.com)**
*Doutora em Contabilidade e Fiscalidade pela Universidade de Salamanca (Espanha). Professora Adjunta do Instituto Politécnico da Guarda. Membro Colaborador da Unidade de Investigação para o Desenvolvimento do Interior (UDI), Portugal.
** Mestre em Sistemas Integrados de Gestão (Ambiente, Qualidade, Segurança e Responsabilidade Social) pelo Instituto Politécnico da Guarda. Consultora em Higiene e Segurança Alimentar, Portugal.

Publication: Revista Egitania Sciencia - Volume 20

Abstract:
The main objective of this research is to perceive the European Quality in Social Services (EQUASS) model, as well as the fulfilment of the criteria for the quality certification within the EQUASS Assurance and the key performance indicators. As research methodology, we developed a theoretical analysis of the scientific literature review and legal regulations to contextualize the Quality Management Systems (QMS) in general and the reference EQUASS Assurance, particularly. The results showed that quality is an important strategy found to meet the requirements, whether economic, or at the level of society. Thus, organizations implement QMS in order to make products available and / or quality services that make the difference compared to other organizations in the same sector.

Keywords: Quality, EQUASS, Portugal




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