Revista Egitania Sciencia - Volume 22 | ARTICLE

Title: SATISFACTION EVALUATION WITH A MOBILE APPLICATION, BASED ON ISO STANDARDS

Author: Gonçalo Nuno Tavares (tavares.gn@gmail.com)* Bráulio Alturas (braulio.alturas@iscte-iul.pt)**
* Mestre em Informática e Gestão e Licenciado em Informática e Gestão de Empresas pelo Instituto Universitário de Lisboa (ISCTE-IUL). Application Operations Engineer na Alpiq (República Checa). ** Doutor em Organização e Gestão de Empresas com especialização em Marketing (ISCTE-IUL), Mestre em Ciências Empresariais com especialização em Sistemas de Informação de Gestão (ISCTE-IUL) e Licenciado em Organização e Gestão de Empresas (ISCTE-IUL).
Publication: Revista Egitania Sciencia - Volume 22

Abstract:
As part of the subject related with mobile applications, this study is designed to evaluate the success of a mobile application to help the college students in the university environment, from a student point of view, in three perspectives as a software product, in relation to the quality of the contents and quality of the user experience, based on the application made available by the Universidade Católica Portuguesa, the MyCatolica. An evaluation model was proposed and a questionnaire was formulated based on the metrics defined by ISO 9126 and ISO 25012, where it was obtained a degree of satisfaction of the of 70.6%. was obtained by MyCatolica It was also concluded that there is a mediation behavior between the independent variables and the dependent variable, through another independent variable, that is, it was verified that the quality as a software product together with the quality of the content influence the quality of use.

Keywords: mobile applications; university environment; software evaluation; satisfaction model; usability




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