Revista Egitania Sciencia - Volume 6 | ARTICLE

Title: THE EMPLOYEE’S SATISFACTION AND THEIR PERCEPTION OF THE ORGANIZATION PERFORMANCE IN A TOURISM DESTINATION

Author: Graciana Vieira * (gracianavieira@hotmail.com), Júlio Mendes ** (jmendes@ualg.pt), M. Manuela Guerreiro *** (mmguerre@ualg.pt) e Patrícia Valle **** (pvalle@ualg.pt)

Publication: Revista Egitania Sciencia - Volume 6

Abstract:
Employee satisfaction has become a crucial question, which has led to an increased attention among academics and professionals, in general. A positive relationship between employee satisfaction, customer satisfaction and business performance found in some studies along with the development and improvement of some management concepts highlights the importance of this issue. Tourism is an industry that involves an amalgam of services and products, where the interaction between employees and tourists becomes part of an experience. In a study carried out in a Tourism Region of Algarve (Portugal), a survey was applied to a representative sample of 577 employees, from both public and private organizations, with 25 and more employees. The survey was divided in five parts. The results were analyzed using a statistical program allowing the team to formulate some suggestions and recommendations in order to improve the employee’s satisfaction in a tourism destination, highly dependent on this industry. The main contribute of this research is believed to be the aggregated way in which the employees of the organization of tourism destination are analyzed, both directly and indirectly related to the tourism activity, as tourists interact not only with accommodation and travel services, but also with shops, health and security services.

Keywords: employees satisfaction, satisfaction attributes, organization performance, tourism destination




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