Revista Egitania Sciencia - Volume 10 | ARTICLE

Title: USE OF INFORMATION SYSTEMS APPLICATIONS ERP AND CRM IN SMES IN THE EURO-REGION NORTH OF PORTUGAL-GALICIA

Author: Jorge Remondes (jorgeremondes@por.ulusiada.pt)

Publication: Revista Egitania Sciencia - Volume 10

Abstract:
Organizational information systems have led to extensive discussions and produced national and international literature. This article reviews some studies and focuses, continuing a part of the author's doctoral research, published in February 2010, wich was the study of the use of ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) applications in SMES (Small and Medium Enterprises) in the euro-region north of Portugal-Galicia. Results based on a sample of 173 SMES shows that smes have information systems characterized by the use of standard applications and not for ERP and CRM applications. On the other hand, SMES have their own server and domain and wireless network. In terms of security, SMES have anti-virus software and firewall and make backups and scheduled backups regularly.

Keywords: Information, ERP, CRM, Servers, Security




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